Technical and Account Support Form
We want you to have a great experience walking on the Camino. If you are experiencing any problems at all, fill in the form and our support team will respond within 24 hours (or less) during normal business hours 9 am to 5 pm US EST (UTC-5hrs).
Please Check First…
The problem that results in the most support requests is where users sign up (i.e. pay the fee) with one account (Google, Facebook, Apple, Email) and use another account. This essentially starts a new free trial resulting in problems like;
- I have already paid and it is asking me to pay again.
- I have already paid and it is asking me to upgrade.
- All my miles have disappeared.
Please make sure you are using the account that you originally signed up (paid the fee) with prior to filling out this form.
For non technical issues, use the Contact Us Form here
For finance related issues fill in the Finance Form here
If you have questions about using the app then check out the App Features here.
Sometimes many people’s questions can be answered in our FAQ page here.
For any other problems simply fill in the form and someone will be in contact.